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Privacy policy

Last updated: 1st October 2026 

1. About this Privacy Policy 

This Privacy Policy explains how the Put a Lid on It business (“Put a Lid on It”, “we”, “us”, “our”) collects, uses, discloses and protects your Personal Information. 

Two companies operate the Put a Lid on It business. Which one is responsible for your Personal Information depends on where you are: 

Entity 

Responsible for 

Put a Lid on It Pty Ltd (ABN 70 662 996 901) 

Customers and visitors outside the United States 

Put a Lid on It Nominees Pty Ltd (ABN 74 689 412 628) 

Customers and visitors in the United States. Nominees is the seller for US orders 

 

Both companies are based in Sydney, Australia. They share one website, customer database and order system, and share Personal Information with each other to run the business as described in this policy. 

We handle Personal Information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), and with the other privacy laws that apply to us, including the General Data Protection Regulation (GDPR) and UK GDPR where they apply to people in Europe or the United Kingdom. 

“Personal Information” means information about an identified individual, or an individual who is reasonably identifiable. It includes “personal data” under the GDPR. 

We may update this policy from time to time. The current version is always on our website. 

2. What Personal Information We Collect 

What we collect 

Examples 

Contact and account details 

Name, email address, phone number, shipping and billing addresses, account login 

Order information 

Products you buy, return or add to your cart, order history, reviews you submit 

Payment information 

Payment method, the last four digits of your card and the transaction outcome. We do not see or store your full card number 

Optional details 

Date of birth and gender, if you choose to give them to us 

Website and device information 

IP address, device and browser type, pages viewed, how you arrived at our site, and cookie and pixel identifiers 

Approximate location 

Country, region or city, worked out from your IP address or delivery address 

Communications 

Emails, contact form messages, SMS and social media messages between you and us 

We do not seek to collect sensitive information, such as health information, racial or ethnic origin, or religious beliefs. 

3. How We Collect and Hold Your Personal Information 

3.1 How we collect it 

We collect Personal Information: 

  • from you, when you place an order, create an account, subscribe to emails or SMS, fill in a form, leave a review, or contact us; 

  • automatically, through cookies, pixels and similar tools when you use our website or open our emails (see section 7); and 

  • from our service providers, including Shopify, our payment providers, Meta, Google, our email platform and our delivery partners. 

If we receive Personal Information we did not ask for, we handle it in line with this policy. 

3.2 Where we hold it 

We hold Personal Information in the systems we use to run the business, most of which are provided by our suppliers and hosted overseas (see section 9). 

Payments are processed by Shopify Payments, Stripe, PayPal, Apple Pay, Google Pay and Shop Pay. Each holds your full payment details under its own privacy policy and security standards. 

3.3 Dealing with us anonymously 

Where possible, you can deal with us without identifying yourself, for example when browsing the website. However, we need your name, address and payment details to send you an order. 

3.4 Security 

We take reasonable steps to protect Personal Information from misuse, loss and unauthorised access. These include limiting access to the people who need it, using secure passwords and account controls, and using established providers with their own security measures. No system is completely secure. 

If a data breach is likely to cause you serious harm, we will notify you, and any regulator, where the law requires it. 

3.5 How long we keep it 

We keep Personal Information only for as long as we need it for the purposes in this policy, or as long as the law requires. 

Category 

How long we keep it 

Order, transaction and tax records 

7 years from the end of the financial year of the transaction 

Marketing subscriber data 

Until you unsubscribe. We then keep a record that you unsubscribed, so we do not contact you again 

Website and cookie data 

As set by each cookie or tool, and no more than 26 months 

Account and contact details 

While your account is open or you continue to deal with us. You can ask us to delete your details at any time (see section 10) 

Customer service messages 

Until the matter is resolved and any related warranty or legal claim has passed 

 

4. How We Use Your Personal Information 

We use Personal Information to: 

  • process, deliver and support your orders, including returns and warranty claims; 

  • take payments and prevent fraud; 

  • manage your account and send order and delivery updates; 

  • send marketing emails and SMS, where you have agreed or the law otherwise allows; 

  • advertise our products on other platforms, including Meta and Google (see section 6); 

  • run, analyse and improve our website; 

  • send birthday offers, if you have given us your date of birth; 

  • respond to your questions, complaints and privacy requests; and 

  • keep business, tax and legal records, and meet our legal obligations. 

People in Europe and the United Kingdom: we rely on these legal bases: to perform our contract with you (orders and delivery), your consent (marketing and non-essential cookies), our legitimate interests (improving our business and preventing fraud), and our legal obligations (tax and record keeping). 

5. Who We Share Your Personal Information With 

We share Personal Information only as needed for the purposes in section 4, with: 

  • the other Put a Lid on It company; 

  • Shopify, which runs our online store; 

  • payment providers; 

  • delivery, warehousing and customs providers; 

  • our email and SMS provider; 

  • advertising and analytics providers, including Meta and Google; 

  • our review platform; 

  • our accountants, lawyers and other professional advisers; and 

  • regulators, courts or law enforcement, where the law requires. 

Each provider receives only the information it needs for its role. 

We do not sell your Personal Information to anyone for their own marketing. 

6. Advertising and Your Choices 

We use advertising tools from Meta and Google on our website. These tools help us show our products to you, and to people with similar interests, on other websites and apps, and measure whether our ads work. They may use cookies and identifiers, information about your activity on our site, and, in some cases, a scrambled (hashed) version of your email address. 

You can limit this by: 

  • choosing your preferences in our cookie banner or on our privacy choices page; 

  • changing your browser cookie settings; or 

  • changing your ad settings directly with Meta and Google. 

Blocking these tools will not stop you seeing ads, but the ads will be less tailored to you. 

7. Cookies 

Cookies are small files placed on your device. We and our providers use cookies, pixels and similar tools to: 

  • run the website, keep you logged in and remember your cart (these are essential and can’t be switched off); 

  • remember your preferences, such as currency; 

  • understand how the website is used; and 

  • deliver and measure advertising (see section 6). 

You can manage non-essential cookies through our cookie banner or your browser settings. If you block all cookies, parts of the website may not work and you may not be able to place an order. 

8. Social Media and Other Websites 

Our website links to social media and other websites we don’t control, such as Facebook, Instagram and TikTok. Information you share on those platforms is handled under their own privacy policies, not ours. 

9. Overseas Disclosure 

The Put a Lid on It companies are based in Australia, and Personal Information of all customers, including US customers, is held and handled from Australia. Our service providers store or process Personal Information overseas, mainly in the United States, Canada, Ireland and other European Union countries, and Singapore. 

We use established providers whose terms include privacy and security commitments. Where the GDPR or UK GDPR applies, transfers out of Europe or the United Kingdom are covered by the safeguards in our providers’ terms, such as standard contractual clauses. 

10. Your Rights 

You can ask us to: 

  • give you access to the Personal Information we hold about you; 

  • correct Personal Information that is wrong, out of date or incomplete; or 

  • delete Personal Information we no longer need, unless we must keep it by law. 

You can unsubscribe from marketing at any time, using the link in any marketing email, by replying STOP to any marketing SMS, or by contacting us. 

We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first. We do not charge for making a request. 

People in Europe and the United Kingdom also have rights to restrict or object to how their data is used, to receive a copy of their data in a portable format, and to withdraw consent at any time. 

People in the United States: if you live in a state that gives you additional privacy rights, contact us and we will respond as that law requires. 

11. Automated Decisions 

We do not make decisions about you using a computer program alone that significantly affect your rights or interests. We use automated tools for things such as fraud checks and product recommendations, but a person reviews any order before we cancel it. 

12. Children 

Our website and products are intended for adults, and we do not knowingly collect Personal Information from children under 13. If you think a child has given us Personal Information, contact us and we will delete it. 

13. Complaints 

If you have a concern about how we have handled your Personal Information, please contact us using the details in section 14. We will try to resolve it within 30 days. 

If you are not satisfied with our response, you can contact: 

  • Australia: the Office of the Australian Information Commissioner, at oaic.gov.au; 

  • Europe or the United Kingdom: your local data protection authority, or the UK Information Commissioner’s Office at ico.org.uk; or 

  • United States: the Attorney General of your state. 

14. Contact Us 

For questions, requests or complaints about privacy: 

  • Email: hello-[at]-putalidonit.co 

  • Contact form: putalidonit.co/pages/contact 

  • Post: Put a Lid on It, Level 53, 25 Martin Place, Sydney NSW 2000, Australia

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